Department Stores
How to Remain Profitable When Shoppers Are Fickle and Costs Remain High
Department stores may be the bedrock of retail and form the all-important anchor of many shopping centers and malls. But today, retailers need to work not only harder, but smarter, to remain profitable. To survive, they need to perfect merchandising and marketing strategies and to target high-value customers.
Our retail solutions provide department stores with the flexibility they need to succeed. We help stores maximize customer service and profits and meet changing consumer demands amid increased competition and complex supply chains. Our merchandising solutions include price optimization, category management, assortment planning, promotions and marketing.
- From loyalty and customer relationship management to workforce management solutions, we help you provide seamless service to customers.
- In addition to basic POS and WFMS services, we assist by implementing next-generation customer touchpoints like personal shopping assistant, kiosks and digital signage.
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A Better Retail Experience
Chains are dedicated to energizing the shopper experience, so we’ve created in-store CRM capabilities delivered via sales associates or self-service kiosks. Working with us to optimize their supply chains by applying principles of product lifecycle management, retailers are reducing by 25% the time required to bring products to the shelf.
Examples of our work
- For a leading UK furniture retailer: We consolidated the merchandising DFS (distributed file system) into one system, removing process and data redundancies and enabling real-time data views. The solution includes an array of other services, including package deployment, an eCommerce roadmap and implementation engagement, and supply chain re-engineering.
- For global retailer: Our 100-member team created an X-treme item makeover, which included an EIM (enterprise information management supply chain, future state ordering, consolidated receiving, and EIS (executive information system) consolidation.
- For a leading department store: We partnered with them to create a merchandising enhancement factory that helps implement critical business changes, optimize resource load, and standardize quick product-turnarounds. Our performance engineering team’s end-to-end services included testing, assessment, implementation and rollout.
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Additional Retail Services
- Consulting
- Package implementation solutions
- Managed testing
- Application development
- Application maintenance
- BPO and IT Infrastructure management
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By solving problems in all functional areas of retail—from store operations to back-office portals—we are helping department store managers reshape their organizations for new success and profits.
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The Swift Difference
It's in our DNA. Placing our clients first is embedded in the Swift culture. By investing in our people and resources, we bring new ideas and innovation to help you succeed in a changing business environment.
Two-in-a-Box
With our Two-in-a-Box™ (TiB) client engagement model, we embed senior personnel with demonstrated industry expertise within your IT organization who coordinate strategy with dedicated offsite delivery managers, freeing your team to concentrate on core business objectives.
Swift 2.0
By employing the Swift 2.0 platform, we can bring the best people, resources and capabilities of our global delivery system to any client, anywhere.
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